Support
How can we help?
Answers to common questions below. If you can’t find what you need, email hello@purescan.io and we’ll get back to you.
Using PureScan
Scanning
Open the app and point your camera at a barcode. You’ll get a score, what’s flagged and why, nutrition and processing.
Not found?
Photograph the ingredients label instead. The photo is read on your device and isn’t uploaded or stored. You can also search by name.
Your preferences
Add allergens, a diet or a watch list and PureScan tells you when a product contains something on it. Alerts are personal and never change the score.
Your history
Free keeps your latest 30 scans; Premium keeps them all. History is stored only on your phone.
Manage or cancel your subscription
PureScan Premium is sold and billed by Apple, so you manage it in your iPhone’s settings. Cancel at least 24 hours before it renews and you won’t be charged for the next period.
- 1Open the Settings app on your iPhone.
- 2Tap your name at the top (your Apple Account, previously called Apple ID).
- 3Tap Subscriptions.
- 4Tap PureScan, then Cancel Subscription.
More detail from Apple: Cancel a subscription from Apple (opens in a new tab)
Restore a purchase
New phone, or reinstalled the app? Open the Premium screen in PureScan and tap Restore. Use the same Apple Account you subscribed with.
Refunds
Apple handles payments, so refund requests go to Apple: reportaproblem.apple.com (opens in a new tab)
Free trials
3-day free trial for new subscribers, then £27.99 a year or £3.99 a month. Cancel any time in your Apple Account settings.
Questions
What if a product isn't found?
You can photograph its ingredients label. The photo is read on your device and isn't uploaded or stored. You can also search by name instead.
A product's details look wrong. What can I do?
Product data comes from Open Food Facts, which anyone can correct at openfoodfacts.org. You can also email hello@purescan.io with the barcode and we'll take a look.
Do my allergen, diet or watch-list settings change the score?
No. They add personal alerts to a result but never change the score, so the same product always scores the same for everyone.
How do I clear my scan history?
Use "Clear scan history" in the app. Deleting the app also deletes your history and preferences, because they're only stored on your phone.
Why does something I like score low?
Often because a cap applies: for example, three or more ingredients of moderate concern cap a score at about 40. The result screen tells you exactly which cap applied. A score describes the product, not you, and what you do with it is up to you.
What is Ask PureScan?
A Premium feature for questions about the product you scanned or any ingredient: instant answers from artificial intelligence, written from PureScan's data. Answers link the sources behind each rating, so you can read them yourself. They're information, not advice, so for allergies always check the pack. PureScan doesn't store your questions.
How your questions are handledDo I need an account? What do you store?
No account is needed. Your scan history and preferences stay on your phone and we never receive them. To look up a product, the app sends only its barcode to Open Food Facts, with nothing about you. If you use Ask PureScan, your question and the product's details are sent to answer it. PureScan doesn't store your questions. The app has no analytics, advertising or tracking.
Read the privacy policyIs PureScan on Android?
PureScan is an iPhone app, built for UK shoppers and UK labelling rules. It isn't available on Android.
Is this medical advice?
No. PureScan explains what's in food using public data and published research. If you have an allergy, intolerance or medical condition, read the label and follow your doctor's or dietitian's advice.
Contact us
Help and feedback
hello@purescan.ioQuestions, wrong product data, ideas. Include the barcode if it’s about a product.